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Client Service Advisor I - Email Team

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Job Title : Client Service Advisor I - Email Team
NORMALIZED JOB TITLE* : Client Services
Job Display Categories : Financial Services,Customer Service,Business
Category :     
Matched Category : financial_services,customer_service,business
ADID : 19702384
Job ID : 133503744     
Job Code : 20345     
Job Source : direct_employer     
Job Summary : BE PART OF A BANK LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a...
Work Status :     
Work Shift :        
Work Type :      
Work From Home : 0
Parse ID :   1486747479     
Posting Date :     2022-12-23T08:00:00Z     
Modified Date : 2022-12-23T13:00:00Z
Posting Company :  Equest Careers     
Posting Company ID :  0 
Remote Details URL :  
Search Networks :
Assigned Category :        

*a normalized job title is a standardized version of a job title that has been modified to conform to a specific format or set of conventions, This process can involve removing any unnecessary words or phrases,The goal of normalizing job titles is to make it easier to search, sort and compare job titles across different sources

Job QUALIFICATIONS

Role Description

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description:

Reporting to a manager in the Client Service Center, the Client Service Advisors (CSA's) are the primary client service and technical troubleshooting contact for Silicon Valley Bank (SVB's) commercial bank clients. CSA's are accountable for navigating, identifying, and researching technical, service related and/or operational client questions and issues for all commercial bank products. CSA's are expected to collaborate with colleagues on a day to day basis. The Client Support Advisor is accountable for researching and resolving a variety of online banking, direct electronic file sharing, mobile channel and operational issues received through client email channels and acting with diplomacy, tact and efficiency

This position will:

  • Respond to client inquiries that originate in the email channels.
  • Use a variety of tools including online banking, cases system, online reference tools, outlook, Microsoft Office tools, workforce management and other banking product systems to resolve inquiries
  • Maintain consistent productivity and quality to ensure we respond with inquiries accurately within our established turn-around time.
  • Be flexible and available to work any shift between 5am-5:30 pm PST, Monday - Friday
Success metrics include:
  • Client satisfaction (measured via surveys)
  • Quality and efficiency metrics
  • Schedule adherence
  • Ability to learn new tasks, processes and product to improve flexibility and ability to handle any incoming inquiry

Qualifications:

  • 3 or more years of client/customer service experience
  • Demonstrated ability to identify and resolve client issues with follow-up as needed with strong agility to multitask and maneuver between multiple system to provide client support
  • Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners via phone or email
  • Proficient in Microsoft Office
  • High School diploma or GED
  • Reside in the greater Phoenix metropolitan area

Preferred:

  • 3+ years working experience in banking, financial services, finance/treasury/analytics role
  • Bank teller experience
  • Bachelor's degree

Note: This will be a hybrid position and is responsible for in-office days occasionally.

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Base Pay:
$34,564.00 - $40,184.00

Actual starting base pay will be determined on skills, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

SVB benefit programs are designed to meet our employees where they are in life. SVBers may enroll in core benefits programs, plus take advantage of customized perks and offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here .

2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB ).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.





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Firm Overview

Company Profile Description of Silicon Valley BankSilicon Valley Bank


Company Name : Silicon Valley Bank
Company Industry :    
Company ID : 1751072
Company Type :
Company Profile URL :
Company Country : US
Company City : Tempe / Tempe
State :   AZ    
Zip :  85281 
Company Confidential :
Company Size :  
Client ID : hireahero
Latitude : 33.42316     
Longitude :    -111.94552
Location : Tempe, AZ 85281  
Formatted City State :Tempe, AZ
Formatted City State Country  : Tempe, AZ US   
Normalized Country: US 
Normalized State: AZ

Source Job Details : 

URL Source :  https://hireahero.org/jobs/client-service-advisor-i-email-team-tempe-az-85281-133503744-d?rsite=careercast&rgroup=1&clientid=hireahero&widget=1&type=job&
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Rank: 88 on Keyword bank


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